My Dealer Service allows your dealership to give your customers what they want—communication. Keep them engaged during the repair process with 2-way text message communication. Send them photos and videos of repairs to convert sales, reduce phone calls to your service department by 30%, and increase your Customer Satisfaction by 10%, measurable with real-time satisfaction reports.
This modern and intuitive software platform is incredible, simple, and easy to use. My Dealer Service can have your service department up and running in less than one day with training. No hardware required, nothing to download for you or your customers since it’s all web based, and the software works on a desktop, tablet, or smartphone.
The MDS Platform features include:
- Real-time Customer Satisfaction Metric
- 2-way text message and email communication
- Send photos and video directly to a customer’s smartphone
- Digital multi-point inspection—can be sent directly to customer
- Digital estimates—customers can approve via smartphone with digital signature capture
- Mobile payments—customers can pay for services / repairs on their smartphone
- Internal departmental communication tools
- Departmental performance metrics
- Customer website with live repair status
- No software installation or download for service department or customer (web based)
With Autosoft integration, open repair orders are immediately synced with the My Dealer Service dashboard, which means that service writers save valuable time by entering customer, vehicle, and repair order information only once.
To learn more, visit My Dealer Service.